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I have been, in good faith, contacting this company, Loreal, regarding the free sample they solicited my via e mail as I wanted my girlfriend to try your product line as she currently was looking for another company and my mother recommended Loreal.

Unfortunately, even after months of going back and forth with your customer support sending mostly generic replies, I cannot even receive what you all continue to promise even after it has been just about twice as long as all those automated replies you keep sending tell me I need to wait. Do you really feel this improves your customer baseline at all or starting to see it from a realistic standpoint as I am more than sure if this happenned to me there are potentially countless more with this same issue. Best of luck to you as honestly waiting a few months for a free sample tells me you couldnt care less and thats not the company I will be doing my business with and am guessing many more feel this way so wake up before its to late as you have lost many already.

Sadly they, Loreal customer support contacts me as I'm guessing they didnt like what I wrote but refused to post my review but continuously blew my e mails off so I figured writing the truth here how they treated me might help others avoid this same B.S. these buttheads played me for a long time while making me look bad with my better half as I told her I would be placing a nice order for her if she liked the free sample. Those samples that never arrive that is even after telling these so called customer support people its way late meaning twice as long as their longest timeframe but you know them, deny and reply with automated B.S. that has NOTHING AT ALL TO DO WITH THE PROBLEM WHATSOEVER AS ACCORDING TO THEM, THEY STILL NEVER SENT THE FREE SAMPLE OUT YET THAT SHOULD ARRIVE IN 3-5 WEEKS AND ITS PAST 12 WEEKS SO WHY LIE INSTEAD OF WANTING A CUSTOMER!!!

This latter part below is what I told them I would be forced to do as they are refusing me to be able to post my non profanity post. It just shows how little your company actually cares and the amount of time wasted in all those lies instead of simply doing the right thing a few months ago: A little wake up call for you. If this doesnt get posted here and remain up so all can see how you treated me and others, it will be posted daily on countless social media sites so make your choice as you already made mine!

Sadly when I try posting this comment on their site they claim it profanity as this is what pops up when I click submit on Loreals web site " profanity

".

Do you see that here or does it look like Loreal is trying to block the facts that they scam many and dont want the negative reviews so they look like a reputable company? Your call but as for me, They will NEVER have any of my families business ever again as theyre still telling me through managers e mails and calls they will send it but wait another 4-6 weeks. I tried explaining to them this was a small part of my girlfriends birthday present and it has literally has been 3+ months of them telling me that same exact story so I told them to keep them as I dont care to be continuously lied to and worse, made my gf have not as nice of a birthday as I would have hoped.

Hey Loreal, I told you if you refuse to post this on your site as this does NOT contain profanity of any type, I would start posting all over social media sites to warn everyone who visits these warning them about your company and its lies and coverups.

This is one of many.

Happy now?

Reason of review: Poor customer service.

Loreal Paris Pros: Realizing there are better companies that will respect customers.

Loreal Paris Cons: Way they ignored me and then finally treating me like crap.

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Guest

I experienced same exact thing!!!!!

Guest

1. The email probably wasn't even from L'Oreal but was a piece of spam 2.

You are trying to score FREE samples for your girlfriend's birthday?? LOL! Wow! Why don't you just get your butt in the car and drive to any drugstore, grocery store, Target, Walmart, etc and buy some L'Oreal products for her to try?!

What kind of person spends so much time and effort to get something for free??!!! 3.

L'Oreal is a 30 Billion dollar company that has been around for 110 years!! They are NOT a scam company.

Guest
reply icon Replying to comment of Guest-1537570

I appreciate your comment but you come across rather mad for some reason so let me explain what your asking me as far as I can tell. It was from Loreal as I have spoken to them personally several times.

They just screwed up and easily could have issued what they said they would then, 12 weeks after it was supposed to arrive. I was NOT trying to score free samples for my girlfriends birthday. My girlfriend has sensitive skin and the brand she has used causes blemishes and more. I, through trying to find one for her asked my mother and she recommended them as my mother uses Loreal and I wanted the 1 free sample as a test run.

If my girlfriend liked that product that was a small free sample, I was going to place a rather large order for many of their products across the line as again that was a test product and this is what I had explained to Loreal management many times asking them to stop sending me those automated e mails telling me to wait for the delivery of 3-5 weeks as it has been literally 3 months of getting automatic replies instead of a human reply. Lastly you refer to me as lazy as to your statement for me to get off my butt and simply go to a store and buy these myself. Great point and I fully agree with you aside from one thing. I wish I could drive, I have 2 separate types of seizure disorders and have NOT been able to drive for a few years now.

Sadly the only way I can get around is through my girlfriend who lives with me for many years now. This was supposed to be a surprise for her so even though I can follow your logic, try not to deem others as *** or worse as all I was trying to do for well over 3 months now was to get what they promissed me and still wont send but now I dont want anything from them as the way they spoke and treated me when all I was trying to do was get 1 tiny free sample as a test run to become one of their customers if their product worked for my girlfriend. My apologies, them treating me badly and not caring at all so I posted my feelings here and that some how offended you but it is what it is bur please realize this wasnt meant to offend anyone.

Just telling what Loreal did to me as this site is for this type of format genre correct?. Have a nice day.

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