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i bought your L'Orieal Excellents cream and it didn't work i needed to get my hair dyed for a very important and personal reason i went to do it waited the peoper time that it says on package and surprise after my rinse it didn't work it was the worst experiense of my life couldn't believe that this could of happened i always buy your best products but guess i'm going to have to change !!!!!!!!!!!!! thanks alot L'Oreal

Hope you will reimborse my money back or make that i will change my mind on your products!!!!!!!!

Monetary Loss: $16.

Location: Hamilton, Ontario

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Guest

I just did my hair , it truned a dull greyish brown color! Looks horrible .

I am using Fiera B61 like I always do. It came out white from the bottle and .

I have to go to work tomorrow and haved a big event coming up in 4 days. I don't know how soon I can color again or if I will ever trust this product again!

Guest

The same happened here, noticed that the solutions usually turns dark after a bit, noting happened even when rinsing out the color brown . No stains on the sink, all white.

Thought I dyed it white. Didnโ€™t work. Used this many times, this is the first time this happened.

What do I do now. How long do I wait for another rinse?

Guest

The same thing just happened to me! I dye my hair once every 6 weeks so I'm proficient at it.

I followed the instructions and was so excited to see it when I got out of the shower, looked in the mirror and none of it took!

My hair, white hairs and all, was the exact same! NOT HAPPY!

Naiyah Nur

Mine didnโ€™t work either I spend 13 dollars not nothing Nd wasted my time

Guest

Yeah I just used L'Oreal Ferria in violet soft black. My hair was supposed to be a dark purple.

My roots are now pink. E'ffin' PINK!!

And the rest of my hair is still my natural color, brown. So it's gonna be hats for me for the next few weeks...

Guest
reply icon Replying to comment of Guest-733270

Same experience

Guest

For some types of hair color you must wet the hair so it is humid

when you put on the mixture.

:x

Guest

Same with me, only gave me two shades lighter. I didn't expect such *** quality. :cry

Guest

I tried dying my hair with that twice and it didn't work. I also tried garnier and that didn't work either.

I couldn't understand what went wrong because I followed the instructions exactly. Not to mention that I have really long hair, and I don't think that there was even enough of it to color all of my hair. That brand's makeup sucks as well. Everything they make is horrible.

I hope that they improve. :( :cry :sigh

Guest

:I :cry my hair has turned from light brown-grey to black I used 6BBcan you help

Guest

got the l'oreal paris feria hi lift brown.. didnt even dent it a little after two hours.

Guest

I just attempted to dye my hair with L'Oreal & it didn't work at all. So I know what you mean.

Guest

I'm sorry, but if you cant even spell simple words correctly I don't think you should be dying your own hair. It's a rather simple process and if it didn't work on you, you most likely did something wrong.

Don't bully the company for a refund because you had a 'bad' experience. Good grief.

Guest
reply icon Replying to comment of Guest-321797

IT DIDN'T WORK ON ME EITHER

Guest
reply icon Replying to comment of Guest-321797

Here product doesnโ€™t worn at all

Guest

Without proper training, and access to professional hair coloring products, you shouldn't be coloring your own hair. There is a reason for the staggering price difference between salon prices and a box of at-home haircolor.

By having the product simply not do anything at all, you've found yourself on the lucky side of color mishaps. At least 3 times a week I have clients come in that have tried their hand at color and, on occasion, I have to charge upward of 200 dollars because of the amount of product, time, and number of processes it can take to correct. It's not greed -- I don't see a dime of what I charge as it all goes to the corporation. The reason color services can cost so much boils down to time and the cost of product -- usually a tube of color costs around 7 dollars.

My hourly wage is 9 dollars. If I charge 54.95 for a 2-hour color service, that brings us to a $30 dollar profit for the company.

If you also take into account the cost of shampoo, conditioner and water for the rinse, and electricity for the included blow-out, plus a fraction of the monthly lease, we're down to probably 20 dollars going to the company. And that $20 will eventually end up going back to replace towels and color bowls and brushes that degrade over time.

Guest
reply icon Replying to comment of Guest-321778

I have dyed my hair myself and don't just fine.

Guest
reply icon Replying to comment of Guest-321778

As a stylist, I can and will tell all that there is NOT much difference between box color (high lines) and salon color. Argue all you'd like.

I've been a stylist instructor and am so sick and tired of new grads slamming on at home coloring. The tubes are the same, the developers are the same and the mixing is pre measured. Loreal is a *** product. That's why it didn't work.

I'd suggest Ion color next time ladies and gents. And AT HOME color that actually works. Stop givingin to the mainstream rip offs. I don't care if I lose a client or two because they are bold and brave and decide they'd like to do it themselves instead of paying me.

At least they know the truth. I would just suggest a friend to help so you make sure you don't miss any spots.

Guest
reply icon Replying to comment of Guest-1099476

Thank you for the truth!!

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