Loreal Paris Phone Numbers and Emails

Toll-Free Number:

  • (800) 322-2036
    Makeup & Skin Care

Customer Service:

  • (209) 418-0518
    Haircare; Text
  • (800) 631-7358
    Haircolor Concierge
  • (833) 856-7315
    Haircolor Concierge; Text
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Contact Information

Loreal Paris Website:

Loreal Paris Help Center:

Corporate Office Address:

L'Oréal
41, Rue Martre
Paris, Paris 07091
France

Loreal Paris Rating Based on 104 Reviews

Rating details

2.0
more details
Value for money
Product or Service Quality
Price Affordability
Reliability

Rating stats

Rating trend

How Good is Loreal Paris's Customer Service?

Jamelle Imp
Jamelle Imp
Feels Satisfied | Sep 21, 2023

Great

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Patricia B Tjp
Patricia B Tjp
Feels Satisfied | Mar 15, 2023

Very helpfull but do not remember what exactly they asked except my name nothing else I would be concerned giving

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Celeste Yrm
Celeste Yrm
Feels Satisfied | Mar 11, 2023

Great and easy

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Naveed Scn
Naveed Scn
Feels Satisfied | Jan 21, 2023

Very good

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Summary of Loreal Paris Customer Service Calls

459 TOTAL
CALLS
05:57 AVG CALL
DURATION
21% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Loreal Paris?

Product/ Service Question:

  • “Product info”
  • “Defective skin cream”
  • “Product concern”

Request for Information Question:

  • “I have a question regarding the hair color. I forgot to add the hyper lightning tube, but I've already put it on my hair.”
  • “I would like to know weather or not you have discontinue lipstick #124”
  • “Question on color”

Shipping and Delivery Question:

  • “Package issues”
  • “Cannot get the makeup color out of my granddaughter's hair need help”
  • “An unknown shipment”

Return/ Replace Question:

  • “Change appointment”
  • “Return”
  • “Your guys *** sucks it didn't even change my Coker I wasted my 25$”

Payments and Charges Question:

  • “They won't honor the coupon you sent me”
  • “I was sent a invalid coupon for hair color”
  • “You charged me 15 dollars on my bank account. I bought nothing. This must be a scam. I reporting this. I want my 15 dollars credited”

Refund Question:

  • “Refund”
  • “Face cream heavily perfumed and I have asthma. Are all face products perfumed. Is refund available. Product is RevitalLift”

Website/ Application Question:

  • “Loreal paris matt magic compact ... I want to buy but not available in any site”
  • “L'Oreal telescopic mascara it's not as advertised the wind is so small it collapses when you tried to push it into the barrel. The mascara does not lengthen my lashes at all let alone the 60% that you site on the product front. I paid $8.23 and will”

Staff Question:

  • “Need custom services”

Other Question:

  • “To complain about the Telescopic mascara”
  • “Dried up new mascara”
  • “Carrer”

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